FAQ

Welcome to myjewelrystore-us.com. Below you will find answers to the most common questions about our jewelry collection. If you need further assistance, please do not hesitate to reach out — we are always here to help.

1. What type of jewelry does myjewelrystore-us.com offer?

We offer a curated selection of handcrafted jewelry that reflects a refined bohemian sensibility built on artisanal craft and thoughtful texture. Our collection spans bracelets, necklaces, earrings, and rings, each made by hand using techniques that include wire wrapping, bead weaving, and leather braiding. The range includes everything from delicate single-wrap styles to more layered, textured pieces designed to be worn individually or stacked together.

2. What materials are used in your jewelry?

Our jewelry is crafted from quality materials chosen for their integrity and enduring beauty. We work with semi-precious stones, sterling silver, 14 karat gold, diamonds, and precious stones. Natural materials such as leather, silk, thread, and natural fibers are also central to our designs. Each piece incorporates genuine gemstones, pearls, and diamonds — the treasures found on Earth — as the starting point of every collection.

3. How are the pieces made?

Every piece is made by hand, shaped by the same attention to craft that has defined the brand from the beginning. Our artisans use time-honored techniques including wire wrapping, bead weaving, and leather braiding. The result is jewelry that feels personal and carries a deep connection with the wearer — something that cannot be replicated by mass production. We believe when something is made by hand, it forms a connection that is impossible to replicate.

4. What is the signature style of your collection?

Our collection is defined by an effortless mix of West Coast wanderlust and global collector energy. The designs balance structure with restraint, working diamonds, baroque pearls, and gold into clean, organic forms. Adjustable wrap styles are a hallmark of our bracelet collection, layering leather, silk, and thread with semi-precious stones, beads, and charms to create tactile, story-driven pieces. Each piece is handcrafted to drape naturally, balancing effortless movement with a polished finish.

5. Can I wear your jewelry every day?

Yes. Our fine jewelry collection is built on material integrity and considered design. Fourteen karat gold offers the warmth and luster of gold with the durability required for daily wear. It enhances the depth of a diamond and the iridescence of a baroque pearl without competing for attention — a practical choice made for the long term. Our pieces are designed to endure and become a part of your life’s story.

6. How should I care for my jewelry?

To keep your jewelry looking its best, we recommend storing pieces separately to prevent scratching and avoiding exposure to harsh chemicals, perfumes, and lotions. Natural wear is part of the character of handcrafted jewelry, and we suggest treating each piece with the care it deserves. For specific care guidance, please refer to the care instructions provided with your purchase.

7. Do you offer repairs?

Yes. All jewelry is covered by a warranty period. For any repair inquiries, we recommend starting by sending a photo of the item in need of repair along with a description of the damage. Please note that certain types of wear, such as tarnishing, are considered natural aging of jewelry and may not be eligible for repair. Our team will assess each request individually and provide guidance on the best course of action.

8. What is your return policy?

If you are not completely satisfied with your purchase, returns are accepted within a specified period from the ship date. Items must be returned in original condition with all tags attached, unworn, unaltered, and in original packaging. Certain items, such as personalized pieces and final sale merchandise, may not be eligible for return. If you receive an incorrect or defective item, please contact us with a photo of the item and a brief description of the issue.

9. What if an item I want is not in stock?

Items that are not currently in stock may be available on a back-order basis. If your order contains multiple items, in-stock items will ship first, and back-ordered items will ship separately once they arrive. Full payment is required at the time of purchase to secure back-ordered items.

10. Can I stack or layer your jewelry?

Absolutely. Our pieces are designed with layering in mind — made for stacking or wearing alone. The collection centers on adjustable wrap styles and stackable designs that allow you to create a look that is uniquely yours. Whether you prefer a single delicate piece or a curated stack of mixed textures and materials, our jewelry adapts to your personal style.

11. What makes your jewelry different from other brands?

Our commitment to artisan craftsmanship and fair labor practices sets us apart. We are proud to partner with and build sustainable artisan communities, where artisans receive fair pay and a safe, healthy work environment. Every weave, wire wrap, and casting we make helps preserve traditional crafting knowledge for future generations. Our designs are built on quality materials, thoughtful design, and techniques refined over decades — resulting in jewelry that is both timeless and meaningful.

12. Is your jewelry suitable for gifting?

Yes. Our jewelry makes a thoughtful gift for any occasion. Each piece is handcrafted with care and arrives in packaging that reflects the attention to detail that goes into every item we create. Whether you are looking for a special piece for someone else or treating yourself, our collection offers something for every taste.

13. How do I know which size to choose?

Many of our wrap bracelets and adjustable pieces are designed to fit a range of wrist sizes. For items with fixed sizing, we recommend referring to the product description for guidance. If you have questions about fit, our team is available to assist you in finding the perfect piece.

14. Do you release new designs regularly?

Yes. Each season brings new work to the collection. The latest arrivals span handcrafted bracelets, necklaces, earrings, and ready-to-wear pieces, each made using the same materials and methods that have defined the brand from the start. We encourage you to check back often to discover what is new.

15. What is the inspiration behind your designs?

Our inspiration comes from the beauty found in nature. Real gemstones, pearls, and diamonds — the treasures found on Earth — are the starting point of every collection. Our designs elevate nature’s gifts into timeless pieces you can make a part of your own story. The brand itself is inspired by a childhood in a Vietnamese seaside village, bringing a sense of wanderlust and global elegance to every piece.